The following has become available at Bidvest Vericon Outsourcing:

Position:  SERVICES MANAGER – VEREENIGING

This role reports directly to the Senior Services Manager

Department: Operations

Site Location: Vereeniging

About the Role

Sales Administration and Support

Operational Management and Site Execution

• Lead and manage all site operations including inbound, outbound, dispatch, returns, and warehousing activities.
• Conduct daily resourcing using the approved resource calculator, ensuring optimal staff deployment in line with volumes and operational requirements.
• Monitor workforce attendance, overtime, and productivity metrics, ensuring efficient daily execution of tasks.
• Address operational challenges and service delays proactively, escalating issues where necessary.

Financial Oversight and Profitability

• Control site-level financial performance by managing wage costs, overtime, and other direct expenses to ensure a healthy trading profit.
• Prepare and submit monthly Flash Reports, providing insights into site profitability, risks, and corrective actions.
• Track and approve medicals, training, and ad hoc expenses against allocated budgets.
• Support the compilation and submission of monthly dashboards and costings to Head Office/Finance.
• Collaborate with the Senior Services Manager on financial strategies to improve margins and control non-recoverable costs.

Client Relationship Management

• • Serve as the on-site liaison for the client, maintaining a professional and solution-oriented relationship.
  • Participate in weekly KPI meetings with the client and ensure issues raised are resolved and documented.
  • Submit weekly site performance reports and client feedback summaries to the Senior Services Manager.
  • Ensure client SLAs are met consistently, and contractual obligations are fulfilled.

Health, Safety, and Legal Compliance

• Ensure full adherence to health and safety regulations, site SOPs, and company HSE standards.
• Conduct and document daily toolbox talks, safety inspections, and compliance checks.
• Submit the site training matrix monthly to the Health and Safety Department.
• Investigate and report all incidents and near misses, ensure corrective and preventive actions are implemented.
• Maintain and audit the site’s Health and Safety File during routine checks and visits.
• Ensure all risk assessments and emergency procedures are in place and reviewed periodically.

People Leadership and Staff Development

• Manage, coach, and mentor a team of Supervisors, Team Leaders, and general workers.
• Drive staff performance, discipline, and morale through daily engagement and regular feedback sessions.
• Identify and develop high-potential staff for multiskilling and future leadership roles.
• Assist in identifying training needs and coordinate internal or external training sessions accordingly.

Claims and Quality Management

• Investigate all customer and internal claims relating to damages, shortages, or service failures.
• Conduct root cause analysis and implement action plans to mitigate repeat occurrences.
• Ensure that all claims are accurately recorded, processed, and closed timeously.

Reporting and Administrative Responsibilities

• Ensure timeous submission of:
  – Daily attendance, timesheets, and overtime schedules.
  – Weekly KPI reports and operational scorecards.
  – Monthly Flash Report and dashboard submissions.
• Maintain updated documentation on operational logs, SOP adherence, training attendance, and compliance records.
• Verify and maintain proper storage of all site-related records, including client correspondence and performance data.

Qualifications and Experience

• Grade 12 (Matric) is required; a diploma or certificate in Logistics, Supply Chain, or Business Management is advantageous.
• 3–5 years of experience in a warehouse, distribution, or logistics environment, with at least 2 years in a supervisory role.
• Sound understanding of warehouse operations, client service delivery, and compliance management.
• Strong financial awareness with the ability to interpret and act on Flash Reports, dashboards, and site costing.
• Excellent leadership, communication, and conflict resolution skills.
• Competent in Microsoft Office (Excel, Outlook) and warehouse management systems (e.g., STRATO, SAP, or similar).

The Company reserves the right not to make an appointment.

Appointments shall be in line with the Company’s Employment Equity Policy

*Only shortlisted candidates will be contacted.

Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.

Closing date: 07/08/2026