The following has become available at Bidvest Vericon Outsourcing:

Position: SERVICES MANAGER – ECONO FOOD – COLD STORAGE

This role reports directly to the OPERATIONS MANAGER

Site Location: JOHANNESBURG

About the Role

We are seeking a hands-on, highly organised, and assertive Services Manager to oversee and manage all operational service activities at the Econo Food site. This role requires a strong leader who can effectively manage teams, maintain workflow efficiency, ensure operational compliance, and drive performance within a high-volume commercial warehousing environment. The Services Manager will be responsible for staff management, client engagement, operational oversight, financial control, and ensuring full compliance with site-specific KPIs, safety standards, and customer requirements.

The Suitable candidate will meet the criteria below.

Key Responsibilities

Leadership & Staff Management

• Managing staff and client needs.
• Provide daily communication and conduct staff meetings.
• Monitor and manage shift patterns, timekeeping, and punctuality.
• Assist with Industrial Relations and Recruitment.
• Take responsibility for productivity, discipline, and staff performance.

Operational Coordination

• Macro-managing operational departments.
• Ensure all deadlines are met regarding customer and client demands.
• Ability to manage a weekly plan of fleet collections, deliveries, and volume output.
• Monitor and plan production and receiving schedules.
• Work strictly according to company policies and procedures.
• Optimise resource allocation across shifts to support volume fluctuations.
• Control overtime, equipment usage, and operational consumables.

Quality, Compliance & Safety

• Conduct quality and accuracy inspections for picking and packing.
• Ensure compliance with customer order requirements and specifications.
• Ensure compliance and execution of all safety rules and regulations.
• Compliance with operational KPIs (site-specific).

Client Communication & Service Delivery

• Build effective communication and relationship management with clients.
• Provide daily feedback to clients regarding delivery and order status.
• Always ensure exceptional service delivery standards.

Financial & Reporting Responsibilities

• Control direct expenses and temporary manpower.
• Should have financial understanding based on budgets, forecasts, wages, and invoicing.
• Compile daily, weekly, and monthly operational reports.

Process Optimisation & Continuous Improvement

• Identify inefficiencies in receiving, picking, packing, and dispatch processes.
• Implement productivity improvements and standardised work methods (LEAN/Six Sigma).
• Drive a continuous improvement culture within teams.

Minimum Requirements

• Matric / Grade 12
• Computer literate (MS Package)
• Minimum 5 years’ warehouse/logistics, inventory management experience, and cold storage
• Relevant qualifications for warehouse management, Six Sigma, and SHERQ
• 3 years’ retail experience
• Own transport with a valid Code 8 (B) driver’s licence

Key Competencies

• Excellent communication skills
• Strong problem-solving ability
• Trustworthy and able to maintain confidentiality
• Highly organised, self-motivated, and disciplined
• Assertive leadership style
• Ability to work under pressure
• Strong organisational and timekeeping skills
• Risk awareness with proactive reporting
• Sound decision-making ability
• Bilingual
• WMS experience
• Good IR & HR knowledge
• Finance management understanding

ENVIRONMENTAL OR OTHER CONDITIONS:

Weekend work and after-hours work in an operational position might be required. This is an operational role based in a cold storage distribution environment.

Appointments shall be in line with the Company’s Employment Equity Policy

*Only shortlisted candidates will be contacted.

Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.

Closing date: 30/04/2026