The following has become available at Bidvest Vericon Outsourcing:

Position: RETURNS MANAGER/SUPERVISOR

This role reports directly to the SERVICE MANAGER

Site Location: CLAIRWOOD KZN (COLD STORAGE)

The Suitable candidate will meet the criteria below;

Key Performance Areas:

• Returns Operations Management
  Oversee the end-to-end returns process, including the receipt, verification, handling, and processing of returned stock, ensuring accurate and timely crediting.
• Stock Integrity & Loss Prevention
  Safeguard stock integrity by preventing incorrect credits, minimising claims, and reducing financial losses through effective controls and checks.
• Quality Assurance & Accuracy
  Ensure all returned units are accurately counted, inspected, processed, and recorded in line with system and procedural requirements.
• People Management & Leadership
  Lead, coach, and manage returns supervisors and staff, ensuring productivity, accountability, and adherence to performance standards.
• Operational & Management Reporting
  Prepare and submit daily and weekly returns performance reports, including trends, variances, root causes, and improvement actions.
• Compliance, SOP & Safety Management
  Ensure the returns area operates in full compliance with standard operating procedures, health and safety regulations, and internal control standards.

Behavioural competency requirements:

• Attention to Detail
  Demonstrates a high level of accuracy and attention to detail when reviewing returned stock, documentation, and credit transactions.
• Problem-Solving Capability
  Exhibits strong analytical and problem-solving skills to identify root causes of returns discrepancies and implement effective corrective actions.
• Communication Skills
  Possesses excellent verbal and written communication skills to engage effectively with internal teams, management, and relevant stakeholders.
• Ability to Perform Under Pressure
  Capable of managing high volumes of returns in a fast-paced environment while maintaining accuracy, control, and service levels.
• Accountability & Ownership
  Takes full accountability for the returns process, including staff performance, stock integrity, compliance, and loss prevention.

Technical competency requirements:

• Returns Processes & SOP Knowledge
  Demonstrates sound knowledge of returns management processes, standard operating procedures (SOPs), and internal control requirements.
• Warehouse Management Systems (WMS) & Technology
  Proficient in the use of WMS, scanning systems, and supporting documentation to ensure accurate tracking, processing, and reporting of returned stock.
• Industrial Relations (IR) & HR Knowledge
  Possesses a practical understanding of basic labour legislation, industrial relations, and HR principles relevant to managing teams, discipline, and performance.
• Stock Write-Offs, Refurbishment & Scrapping
  Knowledgeable in stock write-off procedures, refurbishment processes, and scrapping protocols, ensuring compliance, audit readiness, and loss control.

Minimum Requirements:

• Matric / Grade 12
• 3-5 years warehouse or returns experience
• 2-3 years supervisory/management experience
• Relevant logistics/warehouse qualification (advantage)

ENVIRONMENTAL OR OTHER CONDITIONS:

• Cold storage environment
• Weekend and after-hours work may be required based on operational needs

Appointments shall be in line with the Company’s Employment Equity Policy.

*Only shortlisted candidates will be contacted.

Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.

Closing date: 30/01/2026