The following Senior position has become available at Bidvest Vericon Outsourcing:
Position: Customer Liaison Officer
This role reports directly: Business Development Manager
Location: Sandton, Gauteng
Purpose of the role:
The Customer Liaison Officer serves as the primary connection between the company and its customers, ensuring seamless communication, timely issue resolution, and a positive customer experience. This role plays a pivotal part in building long-term relationships, maintaining client satisfaction, and promoting customer loyalty.
Key Attributes:
- Attention to Details
- Excellent verbal and written communication skills
- Strong interpersonal and negotiation skills
- Strong empathy and conflict resolution abilities
- Highly organized with attention to detail
- Ability to work in a fast-paced, high-pressure environment
- Tech-savvy with knowledge of CRM and office systems
- Ability to multitask and remain calm under pressure
- Ability to work independently and as a team
Key Performance Areas:
Act as the first point of contact for customer inquiries, complaints, and feedback via phone, email, and in-person.
Coordinate communication between customers and internal departments to ensure timely updates and resolutions.
Maintain accurate records of customer interactions using CRM tools and reporting systems.
Follow up proactively on customer issues to ensure high satisfaction and service quality.
Provide input and feedback to improve customer service processes and policies.
Prepare periodic reports on customer trends and concerns for management.
Support sales and service teams in delivering solutions that meet customer expectations.
Set up meetings with new customers
Draft costings and proposals
Prepare presentations
Maintain sales pipelines
Educate customers about products, services, and policies in a clear and professional manner.
Manage communication between clients and operational teams to ensure accurate placement of temporary employees.
Respond to customer requests, queries, and concerns swiftly and professionally.
Coordinate the onboarding and scheduling of contract staff in line with customer expectations.
Conduct regular check-ins with customers to understand upcoming labour needs.
Ensure compliance with labour regulations and company policies in every placement.
Prepare customer service reports and identify opportunities to improve service delivery
Minimum Requirements:
Matric
Bachelor’s degree in Business, Communications, or a related field is a plus.
Proven experience in customer service or liaison roles preferred
ENVIRONMENTAL OR OTHER CONDITIONS:
Weekend work and after hours work in an operational position might be required.
Appointments shall be in line with the Company’s Employment Equity Policy.
*Only shortlisted candidates will be contacted.
Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.
Closing date: 04/12/2025