The following position has become available at Bidvest Vericon Outsourcing:

Position: Customer Liaison Officer

Location: Head Office, Kelvin, Gauteng

This role reports directly: Business Development Manager

Purpose of the role:
The Customer Liaison Officer serves as the primary connection between the company and its customers, ensuring seamless communication, timely issue resolution, and a positive customer experience. This role plays a pivotal part in building long-term relationships, maintaining client satisfaction, and promoting customer loyalty.

Key Attributes:

• Attention to Details
• Excellent verbal and written communication skills
• Strong interpersonal and negotiation skills
• Strong empathy and conflict resolution abilities
• Highly organized with attention to detail
• Ability to work in a fast-paced, high-pressure environment
• Tech-savvy with knowledge of CRM and office systems
• Ability to multitask and remain calm under pressure
• Ability to work independently and as a team

Key Performance Areas:

• Act as the first point of contact for customer inquiries, complaints, and feedback via phone, email, and in-person.
• Coordinate communication between customers and internal departments to ensure timely updates and resolutions.
• Maintain accurate records of customer interactions using CRM tools and reporting systems.
• Follow up proactively on customer issues to ensure high satisfaction and service quality.
• Provide input and feedback to improve customer service processes and policies.
• Prepare periodic reports on customer trends and concerns for management.
• Support sales and service teams in delivering solutions that meet customer expectations.
• Set up meetings with new customers
• Draft costings and proposals
• Prepare presentations
• Maintain sales pipelines
• Educate customers about products, services, and policies in a clear and professional manner.
• Manage communication between clients and operational teams to ensure accurate placement of temporary employees.
• Respond to customer requests, queries, and concerns swiftly and professionally.
• Coordinate the onboarding and scheduling of contract staff in line with customer expectations.
• Conduct regular check-ins with customers to understand upcoming labour needs.
• Ensure compliance with labour regulations and company policies in every placement.
• Prepare customer service reports and identify opportunities to improve service delivery

Minimum Requirements:

• Matric
• Bachelor’s degree in Business, Communications, or a related field is a plus.
• Proven experience in customer service or liaison roles preferred

Appointments shall be in line with the Company’s Employment Equity Policy

*Only shortlisted candidates will be contacted.

Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.

Closing date: 11/08/2025