The following position has become available at Bidvest Vericon Outsourcing

Position: Operations Manager

Location: Vericon Durban Office, KwaZulu Natal

This role reports directly: General Manager

Key Managerial Attributes:

• Excellent communication skills
• Problem solving
• Excellent Planning and Organising Skills
• High Customer Orientation
• Strong Leadership Ability
• Financial & Business Management
• Stock Inventory Management
• Attention to Detail
• Adaptability

Key Performance Areas:

Managing Financials:

• Ensure all operations are carried on in a cost-effective way and according to budget. 

• Communication and monitoring of national financials for all sites 

• Preparation of Flashes Nationally

• Assisting the GM in the following: 

  • Coordination of Dashboards / Costings and ACB Submissions to Payroll.

  • Signing off costings and weekly/monthly proforma invoices.

  • Attendance of resourcing meetings and Interrogation of daily resourcing.

  • Assess incident related claims daily and make sure they are paid timeously. 

  • Check and control training costs that emanates from medicals and training i.e. forklift licence renewal.

Managing Operations:
Supporting Operations, Services managers on complex operational issues, point of escalation Checking and following up on:

• daily resources model to make sure all sites are resourced accordingly. 
• attending Weekly/Monthly Operational, Service Level Improvement & Regional meetings.
• updating and submission of weekly/monthly site KPIs and Management reports. 
• Weekly meetings with senior services managers to discuss strategy and align on critical operational matters. 
• Road shows and site visits to conduct audits on compliance. 
• Ensure value is added to clients and costs are reduced

Building and maintain client relationship:
Assist the Exec and GM with client interactions with

• Regional Operations Manager & Site operations manager level when necessary.
• Weekly regional operations meetings, feedback sessions on operational matters and or shortfalls.
• Road shows and site visits to personally discuss operations with Operations managers and Regional Operations Manager.
• Serve as a link between the client and Bidvest Vericon executive. 
• Escalated critical issues raised by regional operations managers to the executive.
• Ensure staff are aware of and instructed on expected work quality standards as per SLA 
• Continuous review of project execution package, contract requirements 
• Communicate all delays, deviations, interruptions and task completions to the client as and when it occurs 
• Arrange monthly client meetings to review and improve overall service delivery

Managing health and safety:

• Conduct monthly risk analysis highlighting possible risks identified in a process on his respective site, together with outcomes of risks and counter plans 
• Make sure all sites conduct safety toolbox talks. 
• Checking compliance as per audit finding and health and safety rules. 
• Audit health and safety file to ensure compliance.
• Encourage and enforce reporting of near misses.

Training and development:

• Ensure that all staff on site has been adequately trained in all aspects of site specific job descriptions
• Conduct training need analysis operational matters for all sites and ensure all staff is trained on a continuous basis.
• Assess quality of training and ensure refresher trainings are conducted as and when SOPs or JDs are updated.
• Drive submission of training matrix to relevant department. 
• Identify supervisors and train them as 2 IC and ultimately services managers.

Managing People (IR / HR):

• Assist Executive / GM / Operations Manager / Senior Services Managers and Services managers in preparing and conducting misconduct inquiries.
• Coaching and development of services managers to prepare for next positions. 
• Attend CCMA cases to represent the business.
• Report critical IR and HR related matters to relevant managers. 
• Do initial screening for recruitment of operations managers, senior services managers , services managers, and supervisors
• Ensure the correct selection of new recruits from the recruitment department together with Service Managers for junior recruits
• Vet all leave planning approved by Service Manager to ensure overall operations are not jeopardized

Minimum Requirements:

• Matric / Grade 12 
• Computer literate: MS package, i.e Excel and Outlook is critical
• 5 Years Proven experience in Operation Management, Warehousing/Retail and/or Supply Chain
• Operations management and Logistics Management or related Qualification
• Knowledge of Warehouse Management System 
• Knowledge of Six Sigma will be an added advantage

Appointments shall be in line with the Company’s Employment Equity Policy

*Only shortlisted candidates will be contacted.

Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.