The following has become available at Bidvest Vericon Outsourcing:
Position: OPERATIONS MANAGER
This role reports directly to the General Manager
Site Location: Johannesburg
About the Role
We are looking for a highly disciplined, commercially driven, and client-focused Operations Manager to oversee and optimise performance across multiple warehousing sites within a key retail environment.
This role is critical in driving client satisfaction, operational excellence, profitability, and workforce performance, while ensuring full compliance with contractual, safety, and organisational standards.
The ideal candidate will have strong leadership capability, financial understanding, and the ability to operate in a fast-paced, high-pressure environment where service delivery and continuous improvement are essential.
The suitable candidate will meet the criteria below;
Key Performance Areas
Client Satisfaction & Service Delivery
- Build and maintain strong client relationships
- Conduct regular operational and service review meetings
- Ensure SLA and quality standards are consistently met
- Follow up on site audits and implement corrective actions
- Drive contract retention and continuous improvement initiatives
- Identify and eliminate operational inefficiencies
Financial Performance & Profitability
- Manage and control site Gross Profit (GP%)
- Analyse financial reports and identify improvement opportunitie
- Control labour costs, direct expenses, and overheads
- Support budgeting and forecasting processes
- Drive cost optimisation initiatives
Sales & Business Growth
- Identify opportunities for new business and site expansion
- Drive upselling within existing client operations
- Support operational readiness for growth initiatives
Human Resources & Workforce Management
- Manage recruitment, staffing, and workforce planning
- Oversee employee relations and industrial relations matters
- Conduct performance appraisals for Service Managers and supervisors
- Manage leave, absenteeism, and labour turnover
- Drive training, development, and multi-skilling initiatives
- Ensure compliance with company policies and procedures
Debtors & Revenue Control
- Ensure accurate invoicing processes
- Manage debtor collections and cash flow performance
Risk, Safety & SHERQ Compliance
- Ensure full compliance with OHS Act and safety standards
- Drive reporting of incidents, near misses, and risks
- Conduct monthly risk assessments and implement corrective actions
- Maintain high standards of safety, quality, and compliance across sites
Reporting, Administration & Compliance
- Compile monthly regional and client reports (KPIs, audits, performance trends)
- Ensure accurate data reporting (Excel / Power BI)
- Maintain operational, HR, and compliance documentation
- Oversee site audits, safety reports, and KPI presentations
Innovation & Continuous Improvement
- Identify opportunities to improve productivity and efficiency
- Implement new ideas, systems, and operational improvements
- Review and enhance SOPs and performance measures
Team Support & General Responsibilities
- Support site leadership and management teams
- Participate in operational and strategic planning discussions
- Work extended hours where operationally required
- Perform additional duties within the scope of the role
Minimum Requirements
- Matric / Grade 12
- Relevant qualification in Operations / Logistics (advantageous)
- Minimum 5 years’ experience in a multi-site operations management role
- Warehousing / logistics industry experience (essential)
- Strong financial and commercial understanding
- Experience in labour relations and workforce management
Key Competencies
- Strong leadership and people management skills
- Client-focused and service-driven mindset
- Financial acumen and cost control ability
- Analytical and problem-solving skills
- Strong communication and reporting skills
- High attention to detail and operational discipline
- Ability to work under pressure in a fast-paced environment
- Knowledge of SHERQ and compliance standards
- Proficiency in reporting tools (Excel, Power BI advantageous)
Environmental or Other Conditions
Multi-site operational role requiring travel, extended hours, and weekend work where required.
The above-mentioned tasks represented a extract of the duties that need to be filled by the candidate and there could be other tasks that might not have been listed above.
Appointments shall be in line with the Company’s Employment Equity Policy
*Only shortlisted candidates will be contacted.
Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.
Closing date: 03/07/2026