The following Senior position has become available at Bidvest Vericon Outsourcing:

Position: Operations Manager

Location: Shoprite DC Basson CPT

This role reports directly: General Manager

Key Managerial Attributes:

• Excellent communication skills

• Problem solving

• Excellent Planning and Organizing Skills

• High Customer Orientation

• Strong Leadership Ability

• Financial & Business Management

• Stock Inventory Management

• Attention to Detail

• Adaptability

Key Performance Areas:

Managing Financials

• Ensure all operations are carried on in a cost-effective way and according to budget.

• Communication and monitoring of national financials for all sites

• Preparation of Flashes Nationally

• Assisting the GM in the following:

• Coordination of Dashboards / Costings and ACB Submissions to Payroll.

• Sign off costings and monthly proforma invoices.

• Attendance of resourcing meetings and Interrogation of daily resourcing.

• Assess incident related claims daily and make sure they are paid timeously.

• Check and control training costs

Managing Operations

Supporting Operations, Services managers on complex operational issues, point of escalation Checking and following up on:

• daily resources model to make sure all sites are resourced accordingly (manpower)
• attending Weekly/Monthly Operational, Service Level Improvement & Regional meetings.
• Updating and submission of weekly/monthly site KPIs and Management reports.
• Weekly meetings with senior services managers to discuss strategy and align on critical operational matters.
• Compiling of meaningful monthly reports with analytical data
• Site visits to do audits on compliance.
• Do monthly night shift visits on the DC to report and highlight non conformances
• Ensure value is added to clients and costs reduced

Building and maintain client relationship

Assist the Exec and GM with client interactions with:

• Regional Operations Manager & Site operations manager level when necessary.
• Weekly regional operations meetings, feedback sessions on operational matters and or shortfalls
• Serve as a link between the client and Bidvest Vericon executive.
• Escalated critical issues raised by regional operations managers to the executive.
• Ensure staff are aware of and instructed on expected work quality standards as per SLA
• Continuous review of project execution package, contract requirements
• Communicate all delays, deviations, interruptions and task completions to the client as and when it occurs
• Arrange monthly client meetings to review and improve overall service delivery

Managing health and safety

• Conduct monthly risk analysis highlighting possible risks identified in a process on his respective site, together with outcomes of risks and counter plans
• Make sure all sites conduct safety toolbox talks.
• Checking compliance as per audit finding and health and safety rules.
• Audit health and safety file to ensure compliance.
• Encourage and enforce reporting of near misses.

Training and development

• Ensure that all staff on site has been adequately trained in all aspects of site specific job descriptions
• Conduct training need analysis operational matters for all sites and ensure all staff is trained on a continuous basis.
• Assess quality of training and ensure refresher trainings are conducted as and when SOPs or JDs are updated.
• Drive submission of training matrix to relevant department.
• Identify supervisors and train them as 2IC and ultimately services managers.

Managing People (IR / HR)

• Assist Executive / GM / and Services managers in preparing and conducting misconduct inquiries.
• Coaching and development of services managers to prepare for next positions.
• Attend CCMA cases to represent the business.
• Report critical IR and HR related matters to relevant managers.
• Do initial screening for recruitment of, SPCs, services managers, and supervisors
• Ensure the correct selection of new recruits from the recruitment department together with Service Managers for junior recruits
• Vet all leave planning approved by Service Manager to ensure overall operations are not jeopardized

Minimum Requirements:

• Matric /Grade 12
• Computer literate: MS package, i.e Excel and Outlook critical
• 5 Years Proven experience in Operation Management, Warehousing/Retail and/or Supply Chain
• Operations management and Logistics Management or related Qualification
• Knowledge of Warehouse Management System
• Knowledge of Six Sigma will be an added advantage

Appointments shall be in line with the Company’s Employment Equity Policy

*Only shortlisted candidates will be contacted.

Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.

Closing date: 07/11/2025