The following Senior position has become available at Bidvest Vericon Outsourcing
Position: Operations Manager
This role reports directly: General Manager
Site Location: Head Office, Kelvin, Sandton
Key Managerial Attributes:
• Excellent communication skills
• Problem solving
• Excellent Planning and Organising Skills
• High Customer Orientation
• Strong Leadership Ability
• Financial & Business Management
• Stock Inventory Management
• Attention to Detail
• Adaptability
Key Performance Areas:
Managing Financials
• Ensure all operations are carried on in a cost-effective way and according to budget.
• Communication and monitoring of national financials for all sites
• Preparation of Flashes Nationally
• Assisting the GM in the following:
• Coordination of Dashboards / Costings and ACB Submissions to Payroll.
• Signing off costings and weekly/monthly proforma invoices.
• Attendance of resourcing meetings and Interrogation of daily resourcing.
• Assess incident related claims daily and make sure they are paid timeously.
• Check and control training costs that emanates from medicals and training i.e. forklift licence renewal.
Managing Operations
Supporting Operations, Services managers on complex operational issues, point of escalation Checking and following up on:
• Daily resources model to make sure all sites are resourced accordingly.
• Attending Weekly/Monthly Operational, Service Level Improvement & Regional meetings.
• Updating and submission of weekly/monthly site KPIs and Management reports.
• Weekly meetings with senior services managers to discuss strategy and align on critical operational matters.
• Road shows and site visits to conduct audits on compliance.
• Ensure value is added to clients and costs are reduced
Building and maintain client relationship
Assist the Exec and GM with client interactions with
• Regional Operations Manager & Site operations manager level when necessary.
• Weekly regional operations meetings, feedback sessions on operational matters and or shortfalls.
• Road shows and site visits to personally discuss operations with Operations managers and Regional Operations Manager.
• Serve as a link between the client and Bidvest Vericon executive.
• Escalated critical issues raised by regional operations managers to the executive.
• Ensure staff are aware of and instructed on expected work quality standards as per SLA
• Continuous review of project execution package, contract requirements
• Communicate all delays, deviations, interruptions and task completions to the client as and when it occurs
• Arrange monthly client meetings to review and improve overall service delivery
Managing health and safety
• Conduct monthly risk analysis highlighting possible risks identified in a process on his respective site, together with outcomes of risks and counter plans
• Make sure all sites conduct safety toolbox talks.
• Checking compliance as per audit finding and health and safety rules.
• Audit health and safety file to ensure compliance.
• Encourage and enforce reporting of near misses.
Training and development
• Ensure that all staff on site has been adequately trained in all aspects of site specific job descriptions
• Conduct training need analysis operational matters for all sites and ensure all staff is trained on a continuous basis.
• Assess quality of training and ensure refresher trainings are conducted as and when SOPs or JDs are updated.
• Drive submission of training matrix to relevant department.
• Identify supervisors and train them as 2 IC and ultimately services managers.
Managing People (IR / HR)
• Assist Executive / GM / Operations Manager / Senior Services Managers and Services managers in preparing and conducting misconduct inquiries.
• Coaching and development of services managers to prepare for next positions.
• Attend CCMA cases to represent the business.
• Report critical IR and HR related matters to relevant managers.
• Do initial screening for recruitment of operations managers, senior services managers , services managers, and supervisors
• Ensure the correct selection of new recruits from the recruitment department together with Service Managers for junior recruits
• Vet all leave planning approved by Service Manager to ensure overall operations are not jeopardised
Minimum Requirements:
• Matric /Grade 12
• Computer literate: MS package, i.e Excel and Outlook critical
• 5 Years Proven experience in Operation Management, Warehousing/Retail and/or Supply Chain
• Operations management and Logistics Management or related Qualification
• Knowledge of Warehouse Management System
• Knowledge of Six Sigma will be an added advantage
Appointments shall be in line with the Company’s Employment Equity Policy
Should you not receive any feedback within 2 Weeks of application, consider your application as unsuccessful.
